To protect customers against theft, all orders will be shipped for delivery as SIGNATURE REQUIRED

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714-582-2507

Shipping Policy

We are committed to getting your order to your as soon as possible.

If you are ordering an item as a pre-order or re-stock, you acknowledge the item is not immediately available for shipping and depends on when the manufacturer releases and ships the product.

Some items sell out quickly, and offering pre-orders, and the ability to order on incoming re-stock is a way to reserve the item.

If your order contains both in-stock and out-of-stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.

Shipping Information Entry

Customers are responsible for entering the correct shipping information. This includes matching the address with the correct postal code entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to OC Tool House and re-shipping it to its correct address will be the customer’s responsibility. If the package returns to OC Tool House, and the customer decides not to re-ship, the order will be subject to standard return policies and a re-stocking fee of 10% USD.

If you need to update your shipping address, contact us immediately by phone at 714-582-2507. We will do our best to assist if the order has not already shipped. We are unable to change the shipping address after the order has shipped.

To protect our customers, orders ship with signature required. We are unable to provide refunds for missing orders which the carrier indicates were successfully delivered. This includes packages missing due to theft at the delivery site.

International Orders

We do not ship to locations outside the United States and certain territories. If you ship to a freight forwarding company, OC Tool House cannot be held liable for any exchange with a forwarding company. Once the shipping service confirms the delivery, OC Tool House is no longer responsible for the package. Please be aware that merchandise purchased through OC Tool House is only warranted within the United States.

Unclaimed Deliveries

Most shipments are shipped requiring a signature at delivery. If the delivery is not claimed and returned, the item will be refunded automatically. Shipping charges will not be refunded, and a re-stocking fee of 10% USD will apply.