No refunds.
Special-ordered items, including backordered products, were ordered specifically for you and are final sale. No refunds, exchanges, or store credit. We do not accept returns/exchanges for items you ordered that were the wrong product, or for products you no longer want.
We have a 30-day return policy, which means you have thirty (30) days after purchasing your regularly stocked item to request store credit. To be eligible for store credit, your item must be in the same condition that you received it, with tags attached, and in its original packaging. All accessories must also be included, such as, but not limited to, chargers, batteries, blades, shoulder straps, and attachments. You’ll also need the receipt or proof of purchase.
The consumer must bring the merchandise to the store where it was purchased, in its original packaging and in new condition, for store credit.
No returns or exchanges for online purchases. Items sent back to us will not be accepted. You will be responsible for shipping costs to return the item to you. Unclaimed items after 30 days of notification will be forfeited, and we are not obligated to maintain storage of your item.
You can always contact us for any return questions at oc*********@***il.com.
Please inspect your order upon receipt and contact us immediately if you receive a damaged delivery, the wrong item, or a discrepancy, so we can evaluate the issue and make it right.
You have five (5) days from receipt of the product to notify us of any discrepancies or damages.
Most shipments require a signature at delivery. If the delivery is not claimed and returned, the item(s) will be refunded automatically. Shipping charges will not be refunded, and a 10% restocking fee will apply.
Each brand/manufacturer has its own warranty policy and process. We are an authorized retailer of the brands we sell; therefore, those brands will honor their warranty policies. Warranty claims must be filed directly with the brand. We do not offer refunds or exchanges for this scenario.
Contact us at oc*********@***il.com with any questions, and we will be happy to help guide you on the warranty process.
Afterpay and Affirm are independent third-party services not affiliated with OC Tool House. All payment plans are subject to eligibility and approval by the respective provider. Terms, fees, and credit checks may apply.
